If something goes wrong, please tell us, so we can investigate and put it right where we can.
Email us at hello@buzzfinancialservices.co.uk, or write to Buzz Financial Services, Equity & General Financial Services Limited, 2 Charterhouse Mews, London, EC1M 6BB.
Tell us what happened, when it happened and how you would like it put right. If you have a reference number or the name of the person you dealt with, include those too.
We will acknowledge it, investigate it, and keep you posted while we do. You will get a final response in writing within the time the rules allow.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.
The Ombudsman is free to use. You normally have to give us the chance to answer first, and there are time limits for taking a complaint to them, which their own site sets out.
Tell us what is on your mind: a pension you have lost track of, a fixed rate ending, a will you keep meaning to write. We will tell you honestly whether we can help.