Complaints
We aim to provide a clear, professional service. If something goes wrong, please tell us so we can investigate and put things right where possible.
How to complain
The final page must include the approved postal address, email address and telephone number for complaints, along with any information required by Equity & General Financial Services Limited.
What happens next
We will acknowledge and investigate your complaint under the relevant complaints procedure. We will keep you informed and send a final response within the required timeframe.
Financial Ombudsman Service
If a complaint cannot be resolved, an eligible complainant may be able to refer it to the Financial Ombudsman Service. More information is available at financial-ombudsman.org.uk.
Before publication
The complaints process and wording on this page need confirmation and approval from the principal firm before the website goes live.
This page is a website concept and should be completed with confirmed firm details and approved by Equity & General Financial Services Limited.