An adviser going through a plan on a laptop

What happens at a first meeting with a financial adviser?

The first conversation is about you: what is on your mind, what you already hold and what you want your money to do.

You do not need to understand pensions or investments beforehand, and no advice is given on that call.

Your first call

An Account Manager

Your first call is with an Account Manager, who listens to what you want help with and arranges the next step.

No advice on the call

Your adviser gives the advice later, once they have the full picture of what you hold and what you want.

At no cost to you

The first call costs nothing, and you can stop after it.

What we ask about

What is on your mind
A pension you have lost track of, a fixed rate ending, a business you want to sell, or a feeling that you should have done something by now.
Your life
Who depends on you, when you would like to stop work, and anything changing: a new baby, a parent who needs care, a separation or a death in the family.
What you hold
A rough idea of your pensions, savings, investments, mortgage and cover. Approximate figures are enough at this stage.
What worries you
The things you would like the plan to protect against.

What to bring

If you cannot find something

Your adviser can ask the provider for the details with your written permission. Providers can be slow to reply, and this is the usual reason advice takes longer than people expect.

Coming as a couple

You are welcome to come together. If one of you usually deals with the money, the other is just as much part of the conversation.

Either of you can also speak to us on your own.

What happens after the first call

  1. 1

    The health check

    About an hour going through everything you hold. At no cost to you.

  2. 2

    The research

    Your adviser compares the options against what you want. This is the first work you pay for, and the price is agreed before it starts.

  3. 3

    The recommendation

    What your adviser suggests, what it costs in pounds and what happens if you do nothing.

  4. 4

    Your decision

    You get time to think it over, and you are free to say no.

You do not need to understand pensions or investments before your first meeting.

Related questions

Do I need to understand pensions before the meeting?

No. Your adviser explains anything you want explained, in plain English. Ask as many questions as you like.

Will I be told what to do on the first call?

No advice is given on the first call. Advice comes after the health check and the research, when your adviser has the full picture.

Is the first meeting at no cost?

Yes, and so is the health check that follows. If anything needs doing afterwards you are told what it is, what it costs and what it should achieve, and you are free to say no.

Can my partner come too?

Yes. You can come together, and either of you can also speak to us on your own.

Where this fits

The first two steps are at no cost to you, and you can stop after either one.

Talk to an adviser

The first conversation takes about twenty minutes and is at no cost to you. Tell us what is on your mind: a pension you have lost track of, a fixed rate ending, a will you keep meaning to write.