The first conversation is about you: what is on your mind, what you already hold and what you want your money to do.
You do not need to understand pensions or investments beforehand, and no advice is given on that call.
Your first call is with an Account Manager, who listens to what you want help with and arranges the next step.
Your adviser gives the advice later, once they have the full picture of what you hold and what you want.
The first call costs nothing, and you can stop after it.
Your adviser can ask the provider for the details with your written permission. Providers can be slow to reply, and this is the usual reason advice takes longer than people expect.
You are welcome to come together. If one of you usually deals with the money, the other is just as much part of the conversation.
Either of you can also speak to us on your own.
About an hour going through everything you hold. At no cost to you.
Your adviser compares the options against what you want. This is the first work you pay for, and the price is agreed before it starts.
What your adviser suggests, what it costs in pounds and what happens if you do nothing.
You get time to think it over, and you are free to say no.
You do not need to understand pensions or investments before your first meeting.
No. Your adviser explains anything you want explained, in plain English. Ask as many questions as you like.
No advice is given on the first call. Advice comes after the health check and the research, when your adviser has the full picture.
Yes, and so is the health check that follows. If anything needs doing afterwards you are told what it is, what it costs and what it should achieve, and you are free to say no.
Yes. You can come together, and either of you can also speak to us on your own.
The first two steps are at no cost to you, and you can stop after either one.
The first conversation takes about twenty minutes and is at no cost to you. Tell us what is on your mind: a pension you have lost track of, a fixed rate ending, a will you keep meaning to write.